Booking
Conditions and General Information - Please read carefully
The hiring contract
is between the Hirer and the Owner of No 1, Barricane House and incorporates
the conditions set out below:
Authority
to Sign
The person sending
the Booking e-mail certifies that he/she is authorised to agree the Booking
Conditions on behalf of all persons included on the Booking e-mail. The sender must be a member of the party
occupying the property and must be 18 years of age or over. Bookings cannot be accepted from parties of
young people under 18 years of age.
Hirer's
Obligation
The Hirer agrees:
a) To pay for any
breakages, losses or damage to the property.
b) To only wash wetsuits
in the back garden using the hose and washing rail provided.
c) To take all
reasonable and proper care of the property and leave it in a clean and tidy
condition at the end of the tenancy. Particular
attention must be given to the kitchen, ensuring that all equipment and
utensils are left clean and tidy. The
Hirer is responsible for any excessive cleaning costs incurred.
d) To permit the owners
and their approved tradesmen reasonable access to the property to carry out any
urgent maintenance.
e) Not to sublet or
share the property except with persons nominated when booking. The maximum number of persons allowed at the
property is as stated in the Booking e-mail and must not be exceeded. (Owners
reserve the right to terminate the hire without notice and without refund in
case of a breach of this condition).
f) To not allow any pets
in the property.
g) To not allow smoking
in the property.
Payment
Bookings are to be
accompanied by a deposit of 20% of the rent. The balance of the rent, together with a £250
refundable ‘Good Housekeeping’ bond, must be paid 56 days (8 weeks) before the
commencement of the holiday. Non payment
of the balance of the rent on or before the due date shall be construed as a
cancellation of the contract by the Hirer.
The £250 ‘Good Housekeeping’ bond shall be refunded within 14 days of
your departure should no deductions be necessary. Payment by electronic banking is preferred,
although credit cards can be accepted with a small charge.
Cancellation
If the Hirer wishes
to cancel the booking for non-insurable reasons he should advise Maggie Boyd
immediately by telephone on 01428 652283, followed by a confirmatory e-mail to
maggie.boyd@live.co.uk. Upon receipt of
such e-mail the Owner will (but without any obligation to the Hirer) use their
best endeavours to obtain a replacement letting and, if such replacement is obtained,
will then refund to the Hirer any monies paid. If the Owner is unable to relet they shall be
entitled to retain all payments already made.
Non-availability
of Property
If, for any reason
beyond the Owner’s control, the property is not available on the date booked,
all rent paid in advance will be refunded in full. The Hirer shall have no
further claims against the Owner.
Caring
for your Safety
Every reasonable
effort has been made to indicate possible safety hazards in the property
description. However, it is guests’
responsibility (particularly parents with young children) to inspect the
property and grounds immediately on arrival and note any possible hazards. Check the layout of the holiday property so
that in an emergency you can get out quickly and easily. Please read and respect any
warning/hazard/restriction notices that have placed in the property. Please remember that older properties have
low windows, were built before the days of minimum ceiling/door heights, easy
stair gradients, cavity insulation and damp proof courses.
Arrival
and Departure Times
The property is
normally only available after 3.00 p.m. on the day of arrival and must be
vacated by 10.00 a.m. on the day of departure please.
Bed
linen, etc
Bed linen is
provided and beds are fully made up and ready for your arrival. Bath/Shower mats and tea towels are also
provided. However, personal towels
and cot linen are not provided.
Telephones
Those familiar with
Mortehoe will know that mobile
phone reception is very patchy. To help
communication a house phone 01271 870178 is available which has free
calls to UK landlines (i.e. numbers beginning 01, 02 & 03) after 7pm and
before 7am on weekdays and all weekend.
All other calls will be recharged to the Hirer at cost and deducted from
the ‘Good Housekeeping’ bond.
Wireless
Internet access
Free internet access
is available via a wireless router within the house.
Parking
Barricane House has
no designated parking space and the whole village is a restricted parking
zone. However the village ‘pay and
display’ car park is about 100 metres away and ‘24 hour’ or ‘weekly’ tickets
can be purchased there in cash or in advance by debit/credit card from North
Devon Customer Service Centre on tel: 01271 388279
Complaints
Every effort has
been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint
we are anxious that remedial action is taken as soon as possible. It is essential that you contact the Owner
immediately if any problem arises so that it can be speedily resolved. Discussion with the Owner whilst you are in
residence usually enables shortcomings to be rectified straight away. Please help us to help you by following this
procedure which is designed to effect the speediest possible investigation and
rectification of complaints. We cannot
subsequently consider any complaints or enter into any correspondence about
them unless this procedure has been followed.
General
Every reasonable
effort has been made to ensure that the descriptions/photographs are accurate
and all statements are made in the honest belief that they are accurate at the
time of publication.
Reception
Service
The Owner will
endeavour to phone you on the house phone on the day of arrival, or the
following morning, to check that you have settled in satisfactorily.